FAQ

 

If you buy at Dame Fortune you must realize that the pieces we handpicked are Vintage, we sell items we believe have a high quality and great design but don’t buy from us if you expect a new and unworn item.


RETURNS

We do not accept any return but we accept exchanges.

Items must be returned within 15 days of arrival. Unworn, unwashed and with all tags attached.

It is the buyers responsibility to return the item back to us in the same conditions it was sent (and pay the shipping costs.)

 Please contact Dame Fortune before exchanging any items.

You will have to choose another product (same price or higher), so return the product you have received and send us an e-mail telling us which product you want instead.

Make sure to include your contact details with the return and if possible, please provide us with a tracking number. The easiest way  is to e-mail it to us along with a brief description of your case.

Dame Fortune is NOT responsible for any return or customs charges made. Any shipping charges incurred due to exchange are the responsibility of the customer.

 

SHIPPING

We will ship your items as soon as possible the moment after your purchase. We thrive for the order to be processed and despatched within  1 or 2 working days but please keep in mind that we are a small business and sometimes it takes a bit longer for us to process an order! Dame Fortune will not take responsibility for delays caused by the courier.

 

PAYMENT METHODS

Our preferred method of payment is via Paypal. We accept Visa, MasterCard, Maestro, Solo, AMEX or regular account payments through PayPal.

You can also pay through bank transfer or with your credit card. We’ll send the package once we received the transfer.


PRODUCT

 

All the items we sell are handpicked by us, we look at the quality, fabric and check for damage before we put anything online. Therefore all of our items are in a perfect condition but we sell vintage, the items are probably a few decades old and definitely not new! Please keep this in mind when buying our vintage.

 If there are any questions or doubt about measurements or for example colors of our items feel free to contact us!

PRICE

 

The prices are in Euros and are not negotiable. Each piece has a very reasonable price. Please take into account that every item is a high quality vintage piece, hard to find and is in perfect condition.