DAME FORTUNE
FREQUENTLY ASKED QUESTIONS
SIZING
Our models don't wear clothes that are specifically made for a gender. Style doesn't have a gender - why should it? You can look fabulous in anything, as long as it fits.
But bodies, beautiful as they are, come in specific sizes and shaped so we have made sure the measurments are written down at the product description in detail. If you want to make sure it fits properly, you are more than welcome in our showroom in Rotterdam to try it. You could also send a message for more information to contact@damefortunevintage.com
RETURN POLICY
We do not accept any returns but we accept exchanges.
Items must be returned within 14 days of arrival. Unworn, unwashed and with all tags attached. It is the buyers responsibility to return the item back to us in the same conditions it was sent (and pay the shipping costs.)
Please contact Dame Fortune before exchanging any items.
You will have to choose another product (same price or higher), so return the product you have received and send us an e-mail telling us which product you want instead.
Make sure to include your contact details with the return and if possible, please provide us with a tracking number. The easiest way is to e-mail it to us along with a brief description of your case.
Dame Fortune is NOT responsible for any return or customs charges made. Any shipping charges incurred due to exchange are the responsibility of the customer.
SHIPPING
We will ship your items as soon as possible the moment after your purchase. We thrive for the order to be processed and dispatched within 1 or 2 working days but please keep in mind that we are a small business and sometimes it takes a bit longer for us to process an order! Dame Fortune will not take responsibility for delays caused by the courier.
PAYMENTS
We accept Visa, MasterCard, Maestro, Solo, AMEX or regular account payments through PayPal and Ideal.
You can also pay through bank transfer or with your credit card. We’ll send the package once we received the transfer.
PRODUCT
All the items we sell are handpicked by us, we look at the quality, fabric and check for damage before we put anything online. Therefore all of our items are in a perfect condition but we sell vintage, the items are probably a few decades old and definitely not new!
Please keep this in mind when buying our vintage.
If there are any questions or doubt about measurements or for example colors of our items feel free to contact us!
PRICE
The prices are in Euros and are not negotiable. Each piece has a very reasonable price. Please take into account that every item is a high quality vintage piece, hard to find and is in perfect condition.